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FAQ'S

We’ve compiled a list of frequently asked questions for your convenience. If you have other questions, feel free to email us at csigouinphotography@gmail.com. You may click on any one of the questions in the “Index of Questions” for a shortcut to the answer; or you may browse all of the questions and answers in the “Full Q&A.”

General Questions

  1. Do you deliver every image you shoot?
  2. Do you do destination weddings?
  3. Which photographer will be shooting my wedding?
  4. Do you provide partial day coverage?
  5. Does your studio do Headshots, Individual Portraits, Family Portraits, Newborn Shoots, or Product Photography?

Style and Quality Questions

  1. What is your philosophy regarding photography?
  2. What is your photography style?
  3. Can I see the full event from start to finish?
  4. Is there a style or quality differences among the our photographers?

Post Production Questions

  1. Do you touch up all the images on our image download?
  2. What do you mean by “touching up” the photos?
  3. Do you shoot in JPEG, Small Raw, or Large Raw?

Wedding Day Questions

  1. How many hours do you suggest we set aside for wedding day photos?
  2. I have downtime between events on my wedding day. Will I be charged for that downtime?
  3. What happens if we go over the contracted amount of time?
  4. Why do we need to charge for additional coverage?

Engagement Session Questions

    1. When can we expect to see our photos from our engagement session?
    2. When should we do our engagement session?
    3. How many images do you typically deliver from and engagement session? From a wedding?
    4. I’d like you to Photoshop our name and date into the save-the-dates, is that included in the package pricing?
    5. When and where can we view our engagement pictures?

    Albums, Prints, Framing, Sign-In Books, and Slideshow Questions

    1. How long does it take to get my prints?
    2. How long does it take to get my album?
    3. Can I add more pages and images to my album?
    4. How do I get started on my wedding album?
    5. How do I get started on my engagement album?
    6. Do you guys provide framing services as well?

    rECEIVING image Questions and Legal Questions

    1. What size can we print our photos up to with our full resolution images?
    2. What rights do I have to the digital prints?
    3. Do you provide the RAW files from my engagement session and wedding day?
    4. How many images do you deliver on the image download?
    5. Do you provide the digital negatives after the shoot?
    6. What if I lose my images?

    Meeting Policies

    1. We live out-of-town. Is it possible for our family/friends to meet with you instead?
    2. We’re very busy and won’t be able to meet. What are our other options?
    3. Do you travel to meet clients?
    4. How do I set up an appointment to meet you in person and see some of your work?

    Payment and Tax Questions

    1. How do I reserve you for my date?
    2. What if we exceed our contracted time for our engagement shoot and/or wedding day coverage?
    3. Do you pay via credit card?
    4. If we cancel the wedding will we receive our deposit back?
    5. If we change our wedding to a different date will we be able to use our deposit towards a future date?
    6. Are there travel fees associated with the Engagement Session and/or Wedding Day shoot(s)?
    7. Why do you charge travel fees?
    8. Do you offer any discounts on weekday weddings, Sunday weddings, or weddings during the off season?
    9. If I pay for my package in cash will we be able to avoid paying sales tax or receive a discount?

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    FULL Q&A

    You may choose to navigate the list of questions using the index above or you may read the full Q&A below. The Q&A is divided into sections based on the topic. If you have further questions, email our studio manager by clicking here

    GENERAL QUESTIONS

    Q: Do you deliver every image you shoot?

    A: No, we do not. We eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that may dilute the overall product delivery. For example, because we shoot with low apertures, sometimes we take a few extra shots to make sure we have the perfect focus. We don’t expect you to have the expertise or the time to zoom into each image to select the one with the sharpest focus, so we spend hours doing that on our end. In another example, candid laughs and emotional tears are some of the best images from the day. Unfortunately, they can also yield some unflattering facial expressions. We might snap a few extras of any of these moments to make sure we have a great shot with the ideal expression for the moment. 

    Q: Do you do destination weddings? What additional fees are associated with destination weddings?

    A: While Cody Sigouin Photography is based out of Boston and Rockingham County, we serve clients all around the world. Our destination wedding photography packages include the cost of travel and reasonable accommodations (check out our destination wedding  FAQs here). Lower rates may apply depending on the specific circumstances. Contact us by clicking here.

    Q: Which photographer will be shooting my wedding?

    A: Cody Sigouin will personally be the photographer for your engagement session and wedding. 

    Q: Do you provide partial day coverage?

    A: We typically do not provide partial day coverage on weekends. On weekends, we only accept clients that require at least 6 hours of coverage.

    Q: Does your studio do headshots, individual portraits, family portraits, newborn shoots, commercial photography, or other types of photography?

    A: Yes, we have experience in many fields of photography. Feel free to contact us.

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    STYLE AND QUALITY QUESTIONS

    Q: What is your philosophy regarding photography?

    A: Please click here for details on our wedding photography philosophy.

    Q: What is your photography style?

    A: The Cody Sigouin Photography team has a unique style of wedding photography that is deeply rooted in wedding photojournalism while influenced by fine-art and fashion photography. We love using creative lighting, unique perspectives, angles, compositions and artistic post-production refining to bring out our clients personalities and beauty while telling their wedding story. We pride ourselves on not just being photographers, but rather artists creating unique and expressive imagery. To see examples of our quality and style, please visit our Portfolio as well as our Blog.

    Q: Can I see a full event from start to finish?

    A: Of course you may! We pride ourselves on the consistency of our work. We understand all photographers post their best shots from each wedding on their websites so it’s hard to determine how well he or she will perform on the wedding day. That is why we encourage all of our potential clients to view full events from all photographers they meet with to see how well the photographer performs throughout the day.

    Q: Is there a style or quality difference among the photographers?

    A: No. We take every measure to ensure consistent style and quality among our photographers. We have developed the unique style you see in our work over the years. Each shoot is reviewed and to ensure our quality and style are consistent. All mistakes, no matter how minor, are scrutinized by the team. We trust that the quality and style of photography you receive will be consistent. However, we do tailor our shooting style and techniques to our client requests. For example, some clients may prefer a light and airy look while others may prefer dramatic lighting and shadows.

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    POST PRODUCTION QUESTIONS

    Q: Do you touch up all the images you give us?

    A: Yes we do. Every image we deliver is post produced with our unique signature style of post production. This involves color correction, exposure adjustment, selective black and white processing, clarity adjustments, tone-mapping, and other corrections. Many photographers will not post produce any images, or will only post produce “select” images from your wedding. This means that you may have pictures that are too dark, have strange skin tones or other common photography flaws.

    Q: What do you mean by “touching up” the photos?

    A: “Touching up” in our studio is the same as our signature (basic) post production. 

    Q: Do you shoot in JPEG, Small Raw, or Large Raw?

    A: We shoot most of our images in Small Raw with certain situations where we move to Large Raw. 

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    WEDDING DAY QUESTIONS

    Q: How many hours do you suggest we set aside for wedding day photos?

    A: Take a look at our Ideal Wedding Photography Timeline to see a detailed breakdown of how much time you would need to have set aside for your wedding photos.

    Q: I have downtime between events on my wedding day. Will I be charged for that downtime?

    A: For a variety of reasons, we have to charge for the time in between events. The fact is, we’re never truly resting during the day, whether we’re backing up images, setting up for the second venue, traveling to the second location, taking venue shots, or making up for lost photo time because of unforeseen wedding day delays. In many cases, we use that “downtime” to take you and your significant other out for a photo session or more family portraits.

    Q: What happens if we go over the contracted amount of time?

    A: We understand that not everything goes as planned during a wedding. We never pack up before the contracted time, and moreover we’re not leaving on the dot when the contracted time is up. Instead, we will ask you at the end of your contracted time whether or not you would like to extend. If you would like us to stay, we will charge the rates specified in your contract rounded to the closest 30-minute increment.

    Q: Why do we need to charge for additional coverage?

    A: We’ve dedicated the entire day to your wedding, so we won’t be racing off to catch other plans that evening. However, we need to charge for additional coverage primarily because there are costs of having the team stay for additional hours. The shooters and lighting assistants all require additional compensation. Furthermore, the additional photos taken will need to be post produced which adds to our overall costs.

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    ENGAGEMENT SESSION QUESTIONS

    Q: When can we expect to see our photos from our engagement session?

    A: Post production for engagement sessions are completed 6 weeks after the date of the shoot. If you require the images to be completed prior to four weeks after the date of the shoot, a rush process fee will be charged.

    Q: When should we do our engagement session?

    A: We encourage you to do your engagement session as soon as possible. The latest we suggest is at least ten weeks prior to the wedding date due to the time necessary to post produce each image (6 weeks) and complete your product order(s) (6 weeks). 

    Q: How many images do you typically deliver from and engagement session? From a wedding?

    We typically deliver anywhere from 50-70 images per 3-hour engagement shoot and for a wedding we typically deliver 60-80 images per hour of coverage.. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.
     


    Q: I’d like you to Photoshop our name and date into the save-the-dates, is that included in the package pricing?

    Custom save-the-date images be added on to any package.


    Q: When and where can we view our engagement pictures?

    Your engagement session images will be completed no more than 6 weeks after the date of the shoot. If you require the images to be completed prior to 6 weeks after the date of your shoot, a rush edit fee will be charged.

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    ALBUMS, PRINTS, BOOKS QUESTIONS

    Q: How long does it take to get my prints?

    Product creation times vary, however, print orders will generally be completed within 6 weeks after the product order is submitted.

    Similar to the post-production process, if you require rush processing, an additional fee will be charged.

    Q: How long does it take to get my album?

    As with our other products, production times vary. However, you can typically expect to receive your album 6 weeks after placing the order. The process prior to placing the order varies in duration depending on how quickly you respond to the instructions for the album design as well as the amount of changes you request after the initial designs. Some brides complete this within a month or two; others take over a year.

    Similar to the post-production process, if you require rush processing, an additional fee will be charged.

    Q: How many pages and images do we get in our wedding day album?

    A: Our signature Cody Sigouin Photography album contains 30 pages. If you’d like to add more pages and images, each additional page can be added at additional cost and includes the design time/revisions.


    Q: Can I add more pages and images to my album?

    A: Each additional page can be added for additional cost and includes the design time/revisions.


    Q: Do you guys provide framing services as well?

    A: We do not provide framing services, however, we can provide you with recommendations on where to purchase and frame your images.


    Q: How do I get started on my wedding album?

    The Wedding Album Design Process is outlined during our post wedding meeting 

    Q: How do I get started on my engagement album?

    The Engagement Album Design Process is outlined during our post engagement meeting.

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    RECEIVING Image QUESTIONS AND LEGAL QUESTION

    Q: What size can we print our photos up to with our full resolution image download?

    A: In most cases, you can print your photos up to 8×10 without any quality loss. If you’d like to print larger than 8×10, printing will be required through Cody Sigouin Photography. 

    Q: What rights do I have to the digital prints?

    A: You have the right to reprint images whenever you want. However, you may not sell your images for profit or publish your images without the written consent of Cody Sigouin Photography.

    Q: Do you provide the RAW files from my engagement session and/or wedding day?

    A: Each of our packages comes with a full resolution images. However, we typically do not provide RAW (unprocessed) files from our shoots because we believe in delivering a finished product. In fact, we’re often shooting with the end (post-produced) product in mind. 

    Q: How many images do you deliver?
    A: For a 3 hour engagement session we typically deliver 50-70 images and for a wedding we typically deliver 60-80 images per hour of coverage. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.

    Q: Do you provide the digital negatives after the shoot?

    A: Yes we do. All of our packages come with Full Resolution images.

    Q: What if I lose my images?

    A: There is a $50 replacement charge for additional CD's after the event has been archived. We strongly suggest you make at least one copy of the CD when you receive it from us.

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    MEETING POLICY QUESTIONS

    Q: We live out-of-town. Is it possible for our family/friends to meet with you instead?

    We’d love to meet your relatives, answer their questions and review our work with them. If possible, we’d like to at least webcam with you to get to know you better.

    Q: We’re very busy and won’t be able to meet. Are there any other options?

    A: We would love to meet with you prior to our engagement shoot or wedding; however, if you’re too busy or too far away, we can handle everything remotely. Just let us know what information you need and we will do our best to accommodate your request. For example, if you would like to see more of our work, we can gladly show you complete events online. If you would like to talk about packages and get a sense of the photographer’s personality, telephone calls, and webcam appointments can be arranged.

    Q: Do you travel to meet clients?

    A: Due to the limitations of our schedule, we currently do not travel to meet clients. If you would like to schedule a meeting, please contact us at 207-608-0182 or email click here.

    Q: How do I set up an appointment to meet you in person and see some of your work?
    A: Contact us at 207-608-0182 or email  by click here

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    PAYMENT AND TAX QUESTIONS

    Q: How do I reserve you for my date?
    A: All dates are reserved once we receive your signed contract and deposit.

    Q: What if we exceed our contracted time for our engagement shoot and/or wedding day coverage?
    A: Standard rates apply for overtime.

    Q: Do you pay via credit card?
    A: No, we only receive payment via cash or check.

    Q: If we cancel the wedding, will we receive our retainer fee back?
    A: Unfortunately no. Retainer fees are used to reserve your date. Once we’ve reserved your date, we do not accept new clients for your date.

    Q: If we change our wedding to a different date, will we be able to use our retainer fee towards a future date?
    A: Generally no, but this is taken on a case by case basis. The reason for canceling and our availability is taken into account. Also, if rates change from your original date to your new date, the new rates will apply.

    Q: Are there travel fees associated with the engagement session and/or wedding day shoot(s)?
    A: All travel expenses are based on the distance between your event location(s).

    Why do you charge travel fees?
    The primary purpose is to provide adequate compensation for our photographers and our lighting assistants for the additional time spent in travel. Trips to Boston, for example, can take over an hour each way. This is time for which we have to compensate our team. For this reason, coupled with the costs of reimbursing the team for the actual costs of travel, these fees are unfortunately necessary.

    Q: Do you offer any discounts on weekday weddings, Sunday weddings, or weddings during the off-season?

    A: We do not offer discounts on Sunday weddings and off-season weddings. We also cannot offer discounts on weekday weddings as all of the costs (second shooter rates, etc.) associated with the wedding remain the same.

    Q: If I pay for my package in cash will we be able to avoid paying sales tax or receive a discount?

    A: Unfortunately, collecting in cash does not exempt a photography studio from paying sales tax on the amount of the package price when a physical product is delivered, whether that product be an album or any other physical product.

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